McDonald’s: „Fixing a problematic voice-over“
Strangely, both positive and negative emotions peaked at the same moment in the video. Why? And what McDonald’s did to boost the performance before airing?
#1
fast-food chain in the world
#6
brand in the world (valued at 197 billion USD)
23 billion USD
per year
1. BACKGROUND
McDonald’s Cup has long been a cornerstone in the company’s CSR activities and an unforgettable football experience for thousands of kids every year. Since it is an annual event, it requires regular promotion.
2. PAIN POINT
McDonald’s team wanted to decide between 2 variants of a 30-second ad with subtle differences in narrative and editing before its roll-out on national television.
3. INSIGHT
While both variants have been performing similarly well, the second-by-second emotion analysis found a moment where both positive emotion peaked for viewers paying attention to ad visuals and negative emotion for viewers noticing “awkward” voiceover.
4. ACTION
Within days, McDonald’s creative agency edited some of the scenes to clarify the message and recorded a new voiceover with better wording.
5. OUTCOME
McDonald’s significantly strengthened the overall emotional reaction to the ad with several cost-effective tweaks and maximized campaign impact without having to spend excessive amounts of money.
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Marie Syrovatkova
Business Insight and Expansion Analyst
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